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It is a huge mistake to order anything from Universal Mania. I don't know how they are allowed to do business. Kurt Krol, founder of Universal Mania, is due to serve a 5 year prison sentence for selling counterfeit goods on the website. I wish I had known this before I...
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#1116356
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I places an order 2 weeks ago and have sent 2 emails and called every day in the past week leaving messages. I just want to return the item now and move on but I cannot even do that what is going on with this company. I understand they are behind because of the storms...
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Anonymous
Zipper

Called for 3 weeks - website states in stock - no one on the phone lines - no one answering e mails

Anonymous
Brian

Same experience. Fortunately I cut my losses by disputing the charge with my credit card co. Started looking into the owner of the company and found info on-line that he is ...

2.1
I liked
  • Price and content of website
I didn't like
  • No refund and order is not shipped in weeks
#1113998
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I am having the same experience as the person who submitted on Oct 5th. I ordered an item on Oct 3rd that still remains "unfulfilled". I also have emailed numerous times, called by have been disconnected on their end before hearing a human voice. They have the money...
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Anonymous
Lt Jimmy G . 444

Sept. 18, 2017 . To this date Oct. 12. No product ,not any activity at all. They sound like there out of buisness 0-9a-z.A-Zand are accepting your orders and your payment for...

I didn't like
  • Have not shipped an order that was paid for over a week ago
#1113138
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Universal Mania - Rip off

Universal Mania
#1133913
1.0
Details
Paid for parts that were ‘in stock’, waited almost 2 weeks before trying to contact customer service, left several e-mail and voice mails all went unanswered, had to file a claim with the pay service. DO NOT ORDER FROM THEM!
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Customer service
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Ease of Use
Exchange, Refund and Cancellation Policy
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Value for money
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Universal Mania stole my money!!!

Universal Mania
#1114248
1.0
Details
The same exact thing happened to me. I placed an order on 09/29/17 for $413.96 and still as of today 10/12/17 the order shows as being unfulfilled. I've called them repeatedly to no avail. What a scam!
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Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website

Universal Mania - Out of Buisness

Universal Mania
#1114145
Ordered product on September 18, 2017. Never received item. Called and E-Mailed company weekly. No response, no call back or any activity whatsoever from company. It looks like they closed the doors but are still taking customers orders.
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Purchased an item on their website on 9/23/17. Received a confirmation email on 9/23/17, with an order summary and order number. UM debited my bank account on 9/25/17 (most companies wait until the order is actually shipped). Received an email from Kurt Krol, President...
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#1110980
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On September 18th I placed an order and paid with PayPal. Made many calls and left messages to find out if this item was shipped and get a tracking number I never did get an answer and I have not received my item .
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Anonymous
Roger

Total scam hope all people connected to this business are locked up

Anonymous
Burnett

I paid thru PayPal also. After calling and emailing numerous times , I finally got a email stating that their Ware houses were affected by the hurricanes. That’s was 3 weeks a...

5.0
#1110935
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Purchased a product and it did not work as advertised and returned it within two days of receipt in its original packaging. They sent me RGA and every time I emailed them to ask when they would process the refund they replied by telling me it was under review. After 30...
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#1110589
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Buyer beware!!! I purchased a $150.00 product on Monday September 18, 2017. I paid extra for expedited shipping 3-5 business days. When I had not received shipping tracking information by Thursday, September 21, 2017, I tried calling their customer service to confirm...
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#1107600
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Purchased $500 worth of electronic dog collars that they had an inventory of until they opened on Monday. They pulled the items from there website. Website said order will be fulfilled in 5-7 bus. days. On the 8th day, still unfilled I called to find out the status of...
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2.0
#1106701
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“BEWARE! I ordered a product and realized it was the wrong item, and I contacted UM to cancel the order *not long after ordering at all*, but UM said the order "was already proceesed" and could not be cancelled, and I would have to refuse the UPS order at my house,...
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3.9
I liked
  • Ease of ordering
I didn't like
  • Not refunding shipping of a return
#1054623
Reply to reviews
I ordered a CVA Bushnell Sharpshooter scope for CVA Muzzleloader rifle. What I received was the CVA kronus scope package instead this package does not come with See Thru mounts or scope covers like the Bushnell. I contacted customer service they said they were going to...
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1.8
#946565
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